maxjili is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and support available to help you stay in control.
Under Philippine law and PAGCOR regulations, participation in casino-style gambling is strictly limited to individuals who are 21 years of age or older. This is not just a platform rule — it is a legal requirement that maxjili takes very seriously.
Every maxjili player is required to verify their age and identity before making any deposit or placing any wager. We use a rigorous KYC (Know Your Customer) process that includes government-issued ID verification. Any account found to belong to a person under 21 will be immediately closed and all funds returned.
If you are a parent or guardian and suspect that a minor has accessed the maxjili platform, please contact our support team immediately at support@maxjili.app. We will investigate and act without delay.
Underage gambling is illegal in the Philippines. maxjili cooperates fully with PAGCOR and Philippine law enforcement in cases involving underage gambling. We also encourage parents to use parental control software to restrict access to gambling websites on shared devices.
maxjili provides a full suite of player protection tools. You can activate any of these through your account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your maxjili account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 7-day cooling-off period when increased.
Define the maximum amount you are comfortable losing within a set time period. maxjili will automatically prevent further wagering once your loss limit is reached, giving you a hard stop that protects your bankroll and your peace of mind.
Set a maximum session duration so that maxjili will alert you — or automatically log you out — when you have been playing for a specified length of time. This helps prevent the kind of extended play sessions that can lead to impulsive decisions and overspending.
Need a short break? A cooling-off period temporarily suspends your maxjili account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place wagers. The suspension cannot be lifted early.
If you feel you need a longer break or are concerned about problem gambling, you can self-exclude from maxjili for a minimum of 6 months or permanently. Self-exclusion is irreversible for the chosen period and cannot be lifted at your request. This is the strongest tool available.
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective way to stay aware of your gambling activity and make conscious decisions about whether to continue.
| Tool | Duration Options | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit (reduce) | Daily / Weekly / Monthly | Immediately | Yes, after 7-day cooling period |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes, after 7-day cooling period |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Next session | Yes, anytime |
| Cooling-Off Period | 24 hrs / 1 week / 1 month / 6 weeks | Immediately | No — must complete full period |
| Self-Exclusion | 6 months / 1 year / 5 years / Permanent | Immediately | No — permanent is irreversible |
Most people who play at maxjili do so responsibly — for fun, for the thrill, and as a form of entertainment. But gambling can become a problem for some players, and it can happen gradually. The questions below are adapted from widely used problem gambling screening tools. Be honest with yourself.
If you answer "yes" to three or more of these questions, we strongly encourage you to use maxjili's self-exclusion tool or reach out to our support team. There is no shame in asking for help — it is the responsible thing to do.
Remember: Gambling is addictive. Know when to stop. maxjili's responsible gaming tools are available 24/7 through your account settings. Our support team is also available around the clock to help you activate any player protection measure.
Have you ever spent more money gambling than you originally planned or could afford to lose?
Have you ever borrowed money, sold possessions, or used bill money to fund your gambling?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Has gambling caused arguments, stress, or distance in your relationships with family or friends?
Do you gamble to escape problems, relieve stress, or cope with feelings of anxiety or depression?
Have you ever chased losses — continuing to gamble in an attempt to win back money you have already lost?
You are never alone. These organizations and resources are available to Filipino players who need guidance, counseling, or immediate support.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework sets the minimum player protection standards that maxjili follows and exceeds.
The NCPG Philippines provides counseling, referral services, and support for individuals and families affected by problem gambling. If you or someone you know needs help, reaching out to a professional counselor is a strong and courageous first step.
Our dedicated responsible gaming support team is available 24/7. Whether you want to activate a deposit limit, request self-exclusion, or simply talk to someone about your gambling habits, our team is here to help — without judgment, any time of day.
Gamblers Anonymous (GA) runs peer support groups across the Philippines, including in Manila, Cebu, Davao, and Quezon City. GA meetings offer a confidential, non-judgmental space where people with gambling problems support each other through shared experience.
Problem gambling affects not just the individual but the whole family. If someone close to you is struggling with gambling, Gam-Anon Philippines offers support groups specifically for family members and friends of people with gambling problems.
Problem gambling is often linked to anxiety, depression, and other mental health challenges. The National Center for Mental Health (NCMH) in the Philippines provides free mental health services. The NCMH crisis hotline is available for those in immediate distress.
Important Reminder: Gambling is addictive. Know when to stop. maxjili's responsible gaming tools are free, always available, and take effect immediately. If you are in crisis, please stop playing now and contact our support team or a professional counseling service. Your wellbeing is more important than any game.
Self-exclusion is the most powerful responsible gaming tool available at maxjili. When you self-exclude, your account is immediately suspended and you will not be able to log in, deposit, or place any wagers for the duration of your chosen exclusion period.
maxjili will also suppress all marketing communications to your email and phone number for the duration of your self-exclusion. We take this seriously — we will not attempt to re-engage you with promotional offers while you are excluded.
Self-exclusion periods cannot be shortened. If you choose a 6-month self-exclusion, your account will remain suspended for the full 6 months regardless of any requests to reinstate it earlier. This is by design — it is there to protect you.
These practical habits help keep gambling fun and within healthy boundaries — whether you are a casual player or a regular at maxjili.